Customer Service
- Placing an Order
- Payment Options
- Low Price Guarantee
- Shipping
- Heat-Safe Shipping
- Returns and Replacements
- Privacy & Security
- Instant Coupon Savings
Placing an Order
Order Online
Our shopping cart is designed for the convenience of our customers. Select an item and add to cart, you can continue shopping to add more favorites. If any adjustments are necessary, you can make changes in your shopping cart. Once you have finalized your items, proceed to checkout. Once you've entered your shipping address, your shipping total will appear. After entering payment information, be sure to review your order. If you’ve forgotten an item, you are able to click edit your cart in the lower left corner of the order review to choose additional items. Once your have successfully completed your order, you will receive an email confirmation of your order.
Order by Phone
You can place an order by phone at 1-866-323-5867. We are available Monday through Friday 8AM to 5PM CST.
Payment Options
We accept all major credit cards, Paypal, Paypal Express and Check/Money Orders. If paying by Check/Money Order, upon completion of order send check or money order to the following address. Please note that orders paying by Check or Money Order will not be processed until the payment is received and cleared by the bank.
Wedding Favors.com
Order Processing
800 Washington Ave N, Suite 671
Minneapolis, MN 55401
Low Price Guarantee
Although most of our products are created by us, we do carry items from other manufacturers. If you find any of our products on another site for cheaper, let us know and we'll match their price.
Shipping
Shipping Orders
Most orders are processed within 5 days business days, with the exception of personalized items. This processing time plus shipping time will determine your delivery date. If an item will take more than 5 business days to process, it will be stated under the product description.
Shipping Options
Most of our products ship UPS and offer ground service, 3 day select, 2nd day air, and next day air. To offer a wide selection of products, a few of our vendors will ship Fed Ex or USPS. Shipping is calculated by the weight of the product, your shipping destination and the UPS delivery service you choose. Upgrading your delivery service will increase your price. Please note that if using a shipping service other than ground service, the processing times still apply. If a package is undeliverable and returned to us, the customer will be responsible for reshipping fees charged by UPS to redeliver the package.
Shipping Locations
We do not ship outside of the USA or Canada. For orders to Puerto Rico and Canada, we are unable to replace damaged pieces. We can issue credit upon receipt of digital photos documenting the damage. On these shipments to Canada and Puerto Rico, please make sure you order a sufficient quantity to cover all contingencies.
Heat-Safe Shipping
Where is Heat Safe Shipping Required?
Heat Safe Shipping is currently required in all states. We cannot ship chocolates outside of the US during our Summer Months.
How We Protect Your Chocolates
- Chocolates are shipped only via next day air or second-day air.
- We use heat-safe shipping boxes along with ice packs to keep your chocolates cool.
- We do not ship chocolates on Friday to avoid the package sitting on a truck over the weekend.
- If it is particularly hot, you may want to contact us to make special arrangements for receiving your order.
How You Can Protect Your Chocolates
- Once your chocolates are mailed, you will receive a UPS notification via email with the expected delivery date.
- Your expected delivery date may be different than that on your invoice. We adjust the date to avoid the package sitting on a delivery truck over the weekend.
- It is very important that someone is at your shipping address to meet the UPS driver for the arrival of your chocolates. You will have to sign for your chocolates.
- We will not be responsible for any chocolates that are unable to be delivered on the first attempt.
- Once your chocolates have arrived, immediately place them in a cool, dry place.
- If you are storing your chocolates for use at a later date, we recommend storing them in a cool, dry place, but not refrigerated.
- We use heat-safe shipping boxes and materials to keep your chocolate’s quality intact, following the guidelines above will help ensure the highest quality during warmer days.
In the unlikely event that your chocolates have been signed for and have still melted in transit, we will be happy to replace them, just contact us.
Returns & Replacements
We want you to be thrilled with your purchase from Wedding Favors.com!
- If you are not satisfied with your order, you may return it in new condition and its original packaging for a prompt credit, exchange, or full refund.
- All returns or exchanges must be made within 30 days of receipt.
- Returns must receive prior authorization, so please contact us for approval.
- We do not refund shipping charges. Shipping costs are the responsibility of the customer. We are not responsible for lost shipping returns. We recommend using a tracking number when returning your items.
- Personalized items, all food items, or customized orders are not returnable unless damaged in shipping.
- Once we receive and inspect your returned item, credit will be issued within 3-5 business days. You will then receive an email notification with the total credit.
- Upon receiving your order, please inspect if carefully. If your package is damaged, please call our customer care department at 1-866-232-5867 no later than 7 days of receiving your package. Please save all packaging and paper work that arrived with your order.
- Cancellations must be made within 24 hours of placing your order.
Privacy & Security
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass McAffe Secure, an anti-hacking service that scans and tests our site to ensure your safety.
Instant Coupon Savings
We'd like to thank you with a Great Way to SAVE INSTANTLY on your purchase!
- Save 10% on your order of $200 or more with coupon code SAVE10
Coupon Guidelines:
